Versand

Shipping Policy

Culina Home
Last Updated: October 18, 2026

Thank you for shopping at Culina Home. We are committed to providing a transparent, reliable, and convenient shipping experience for our customers worldwide.

This Shipping Policy explains our delivery times, shipping charges, customs arrangements, order tracking, and your rights if a delivery is delayed or unsuccessful.

1. Order Processing and Delivery Times

We offer an estimated delivery timeframe of up to 10 business days worldwide, calculated from the date your order is confirmed.

This timeframe includes order processing, packaging, dispatch, and transportation to your delivery address.

Business days exclude weekends and applicable public holidays.

We aim to deliver all orders within the stated timeframe. If an unexpected delay occurs, we will notify you and provide updated delivery information.

Your statutory rights in the event of delayed or unsuccessful delivery remain unaffected.

2. Worldwide Shipping

Culina Home offers worldwide shipping through international fulfillment and logistics partners.

Available shipping destinations are confirmed at checkout and may be subject to applicable legal restrictions or carrier limitations.

Some orders may be shipped directly from our fulfillment partners, and products ordered together may occasionally arrive in separate packages.

3. Shipping Costs

Any applicable shipping charges are clearly displayed at checkout before you complete your purchase.

If free shipping is offered, it will be indicated during checkout.

The total amount payable by the customer, including applicable product prices, shipping charges, and taxes collected by us, will be displayed before order confirmation.

4. Customs, Duties and Import Taxes

Culina Home covers all applicable import duties, import taxes, customs clearance charges, and carrier brokerage fees associated with delivering your order.

Customers will not be required to pay additional import-related charges upon delivery.

If a carrier or customs authority unexpectedly requests an import-related payment, please contact us at info.culinahome@gmail.com. We will arrange payment or an appropriate reimbursement.

Customs inspections may occasionally affect delivery times.

5. Order Tracking

When tracking is available, you will receive a shipping confirmation email with a tracking number or tracking link after your order has been dispatched.

Tracking updates may take some time to appear in the carrier's system.

If you need assistance tracking your order, please contact our customer support team.

6. Delayed, Lost or Damaged Orders

If your order is delayed, lost, or arrives damaged, please contact us at info.culinahome@gmail.com.

We will investigate the issue and provide an appropriate solution in accordance with applicable consumer protection laws.

Culina Home remains responsible for fulfilling its delivery obligations, even when orders are shipped by third-party suppliers or logistics partners.

The risk of loss or damage generally remains with us until you, or a person designated by you other than the carrier, physically receive the goods, subject to applicable legal exceptions.

If your order is not delivered within the agreed delivery period, you may request delivery within an additional reasonable period. If delivery still does not occur, you may be entitled to terminate the contract and receive a refund. In circumstances provided by law, termination may be possible without granting additional time.

7. Shipping Addresses and Order Changes

Please ensure that your shipping address is accurate and complete before placing your order.

If you need to correct an address, change an order, or request cancellation, please contact us as soon as possible.

We will attempt to accommodate changes before dispatch, where possible.

Once an order has been shipped, modifications may no longer be possible.

Your statutory consumer rights remain unaffected.

8. Consumer Rights

Culina Home respects applicable Slovak and European Union consumer protection laws.

Unless a different delivery period has been agreed, goods must generally be delivered without undue delay and no later than 30 days after the conclusion of the contract.

Our standard delivery timeframe is up to 10 business days, as stated above.

Nothing in this Shipping Policy limits or excludes mandatory consumer rights.

For information about returns, refunds, and withdrawal rights, please refer to our Return & Refund Policy.