1. OVERVIEW
Welcome to Culina Home!
These Terms of Service ("Terms") govern your access to and use of the Culina Home website, including all products, services, features, and content available through our online store.
Culina Home is operated by [Full Legal Business Name], a business registered in Slovakia, European Union.
Throughout these Terms, the words "we", "us", and "our" refer to Culina Home.
By accessing our website or purchasing products from our store, you agree to these Terms of Service. Please read them carefully before using our website.
Nothing in these Terms limits or excludes any mandatory consumer rights provided by applicable law.
2. ONLINE STORE TERMS
By using our website, you confirm that you are legally capable of entering into a purchase agreement under the laws applicable to you.
You agree to provide accurate, complete, and current information when placing an order.
You must not use our products, website, or services for any unlawful or unauthorized purpose.
We reserve the right to restrict access to our website where reasonably necessary to prevent fraud, misuse, or unlawful activity, subject to applicable law.
3. PRODUCTS AND SERVICES
Culina Home offers a selection of kitchen products designed to make everyday cooking, organization, and cleaning easier.
Our product categories include:
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Electric kitchen appliances, including blenders, smoothie makers, and milk frothers.
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Kitchen preparation tools, including multifunctional slicers, vegetable cutters, and food preparation accessories.
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Kitchen organization and storage products, including spice racks, food containers, and pantry organizers.
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Kitchen cleaning essentials, including sponges, cleaning accessories, and household cleaning products.
We aim to provide accurate product descriptions, images, specifications, and pricing.
However, product colors and appearance may vary slightly depending on screen settings, manufacturing differences, and other reasonable factors.
Customers should review product specifications, dimensions, materials, electrical compatibility, and instructions before purchasing.
We may update or discontinue products at our discretion, without affecting existing contractual obligations or statutory consumer rights.
4. PRICING AND PAYMENTS
All product prices are displayed in the currency indicated on our website or during checkout.
Applicable taxes, shipping fees, and any additional charges collected by Culina Home will be disclosed before the customer confirms an order.
For international orders, import duties, customs charges, and local taxes may apply, depending on the destination country and the delivery terms disclosed at checkout.
Payments are processed through the secure payment methods available at checkout.
We do not intentionally store complete payment card information on our own systems.
We reserve the right to correct genuine pricing errors, subject to applicable consumer law. If an error affects an order, we will inform the customer and explain the available options.
5. ORDERS AND ORDER CONFIRMATION
By placing an order, you agree to provide accurate billing, shipping, and contact information.
After submitting an order, you may receive an automated confirmation email acknowledging receipt of your order.
An order acknowledgment does not necessarily mean that the purchase contract has been accepted. The contract formation process will be explained during checkout and in the order communications, in accordance with applicable law.
We may decline or cancel an order for legitimate reasons, including product unavailability, suspected fraud, or an obvious pricing error, where permitted by law.
If we cancel an order after payment has been collected, we will refund the amount paid for the canceled items.
6. SHIPPING AND DELIVERY
Culina Home offers international shipping to destinations available during checkout.
Shipping availability, estimated delivery times, and delivery charges may vary depending on the destination, product, and selected shipping method.
Estimated delivery dates are provided for guidance unless a binding delivery date is expressly agreed.
We aim to process and deliver orders within the timeframes communicated to customers.
Where applicable law requires delivery within a specific period, including the standard 30-day rule under EU consumer law where no different delivery period has been agreed, we will comply with that requirement.
International shipments may be subject to customs inspections and other procedures beyond our direct control.
Responsibility for loss or damage during delivery is determined by applicable law. For EU consumer purchases, the risk generally remains with the seller until the consumer or a designated recipient obtains physical possession of the goods, except where a legally recognized exception applies.
Further information is provided in our Shipping Policy.
7. RETURNS, REFUNDS AND RIGHT OF WITHDRAWAL
We want our customers to feel confident when shopping at Culina Home.
Consumers in the European Union generally have the legal right to withdraw from an eligible online purchase within 14 days of receiving the goods, without providing a reason.
To exercise this right, customers must notify us of their decision within the applicable withdrawal period.
Customers may contact us at:
Where permitted by law, customers may be responsible for direct return shipping costs if they were informed of this responsibility before purchasing.
Refunds following a valid statutory withdrawal will be processed in accordance with applicable law, including requirements relating to timing, original delivery charges, and permitted deductions.
Certain products may qualify for statutory exceptions to the right of withdrawal, including specific sealed goods that are unsuitable for return for health protection or hygiene reasons after being unsealed, where the legal conditions are met.
These exceptions do not automatically apply to all kitchen or cleaning products.
Customers outside the European Union may have different cancellation and return rights under their local laws.
Our separate Return and Refund Policy provides additional information about return procedures and applicable conditions.
Nothing in this section limits statutory rights relating to defective or non-conforming products.
8. PRODUCT QUALITY AND LEGAL GUARANTEES
Culina Home aims to offer practical and reliable kitchen products.
Products must comply with applicable product safety requirements and consumer protection laws.
EU consumers benefit from statutory rights when goods are defective, do not match their description, or otherwise fail to conform to the purchase contract.
Under EU consumer protection rules, consumers generally benefit from a minimum two-year legal guarantee for qualifying goods.
Depending on the circumstances and applicable law, customers may be entitled to repair, replacement, a price reduction, or a refund.
Any commercial warranty offered with a product is additional to, and does not replace, statutory consumer rights.
For assistance with a defective product, please contact info.culinahome@gmail.com with your order details and a description of the issue.
9. PRODUCT SAFETY AND RESPONSIBLE USE
Customers must follow all safety instructions, warnings, and usage guidelines supplied with products.
Electrical kitchen appliances should be used only with compatible power supplies and in accordance with the manufacturer's instructions.
Sharp kitchen tools, including slicers and vegetable cutters, must be handled carefully and kept away from children when appropriate.
Cleaning products must be used according to their labeling, including any applicable safety warnings and storage instructions.
Customers should not modify electrical products or use any product for purposes for which it was not designed.
Nothing in this section excludes responsibility for unsafe or defective products where such responsibility cannot legally be excluded.
10. ACCURACY OF WEBSITE INFORMATION
We make reasonable efforts to ensure that information displayed on our website is accurate and up to date.
Occasionally, product descriptions, prices, availability, or other information may contain errors.
We may correct inaccurate information and update website content.
If an error materially affects an existing order, we will communicate with the affected customer and comply with applicable contractual and consumer protection requirements.
11. INTELLECTUAL PROPERTY
Unless otherwise stated, the Culina Home brand, original website content, text, graphics, designs, and other materials owned by us are protected by applicable intellectual property laws.
You may browse our website and use its content for personal, non-commercial purposes.
You may not reproduce, distribute, or commercially exploit protected content without permission from the relevant rights holder, except where permitted by law.
Third-party trademarks and materials remain the property of their respective owners.
12. THIRD-PARTY SERVICES
Our online store is powered by Shopify and may use third-party providers for payment processing, shipping, analytics, and other business functions.
Certain services may be subject to the separate terms and privacy policies of their providers.
We are not responsible for the independent content or practices of unrelated third-party websites.
However, using third-party service providers does not remove any legal responsibilities that Culina Home owes to customers.
13. PERSONAL INFORMATION AND PRIVACY
We respect the privacy of our customers.
Personal information collected through our website is handled in accordance with our Privacy Policy and applicable data protection legislation, including the General Data Protection Regulation (GDPR) where applicable.
Information may be processed for purposes such as order fulfillment, customer support, payment processing, delivery, and other lawful business activities.
For more information about how personal data is collected, used, stored, and protected, please review our Privacy Policy.
14. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Culina Home is not responsible for losses arising from circumstances outside its reasonable control where no legal responsibility applies.
We do not guarantee that our website will operate without interruption or technical errors at all times.
Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, personal injury, defective products, statutory consumer remedies, or any other liability that cannot lawfully be excluded or limited.
Any limitation of liability applies only to the extent permitted by the laws governing the relevant transaction.
15. INTERNATIONAL CUSTOMERS
Culina Home is based in Slovakia and may sell products to customers in multiple countries.
Customers are responsible for providing accurate delivery information and complying with lawful import requirements applicable to their purchases.
Product availability, shipping options, import restrictions, and taxes may vary by country.
We aim to provide clear information about shipping destinations and applicable charges before checkout.
Mandatory consumer protection laws in the customer's country of residence may apply where required by applicable international consumer protection rules.
These Terms do not deprive consumers of mandatory legal protections to which they are entitled.
16. GOVERNING LAW AND DISPUTE RESOLUTION
These Terms are governed by the laws of the Slovak Republic, subject to mandatory consumer protection laws that may apply in other jurisdictions.
For consumers residing in the European Union, this choice of law does not remove the protection of mandatory consumer laws applicable under relevant conflict-of-law rules.
We encourage customers to contact our support team first if they experience an issue with an order.
Eligible consumers may also have access to alternative dispute resolution procedures and competent consumer protection authorities under applicable law.
Nothing in these Terms restricts a consumer's right to bring proceedings before a court that has jurisdiction under mandatory applicable rules.
17. CHANGES TO THESE TERMS
We may update these Terms of Service to reflect changes in our business operations, website functionality, or legal requirements.
The latest version will be published on this page with an updated revision date.
Changes will not retroactively remove rights or alter existing purchase contracts where prohibited by law.
Where legally required, we will provide appropriate notice of material changes.
18. SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Any invalid provision will be interpreted or addressed in accordance with applicable legal requirements.
19. CONTACT INFORMATION
If you have any questions about these Terms of Service, your order, or our products, please contact us.
Store Name: Culina Home
Legal Business Name: Adam Haburaj
Registered Business Address: SNP 373/52 06781 Belá nad Cirochou
Business Registration Number (IČO): 57 931 445
Business Register Details: Registered in the Trade Register of the Slovak Republic, maintained by the District Office Humenné, Trade Register No. 720-32672.
VAT / Tax Identification Details: [Applicable Tax Identification Information]
Customer Support Email: info.culinahome@gmail.com
Website: culinahome.com
We aim to respond to customer inquiries as promptly as reasonably possible.
Thank you for choosing Culina Home.
Culina Home – Simple Solutions for a Better Kitchen.