Refund policy

Return & Cancellation Policy

Cancellation

We accept order cancellations before the product has been shipped.

If your order is successfully cancelled before shipment, you will receive a full refund.

Once an order has been shipped, we may be unable to cancel the shipment. However, you may still be eligible to return the product after delivery.

To request a cancellation, please contact us at info.culinahome@gmail.com as soon as possible.

Your statutory cancellation rights remain unaffected.

Returns

We accept returns of eligible products within 14 days of delivery.

If your order contains multiple items delivered separately, the return period begins when you receive the last item.

For voluntary returns, products must be unused, in their original condition, and returned with their original packaging where reasonably possible.

These conditions do not limit your statutory consumer rights, including your right to inspect goods as permitted by applicable law.

To request a return, please contact our customer service at info.culinahome@gmail.com with your order number.

We will provide the correct return address and shipping instructions.

Please contact us before sending any products back, as the return address may differ from the original shipping address.

Return Shipping Costs

If you return a product because you changed your mind, ordered the wrong item, or no longer want it, you are responsible for the return shipping costs, unless otherwise required by applicable law.

The return shipping cost depends on the shipping carrier, destination, and package size.

We do not charge any restocking fees.

If the product arrives damaged, defective, or incorrect, we will provide an appropriate solution without charging you costs that we are legally required to cover.

We recommend using a tracked shipping service and keeping your proof of shipment.

Non-Returnable Items

Certain products may not be eligible for voluntary returns, including:

Personalized or custom-made products
Perishable goods
Sealed products unsuitable for return for health or hygiene reasons once unsealed, where permitted by law

These exclusions do not affect your statutory rights relating to faulty, damaged, or incorrectly supplied products.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us at info.culinahome@gmail.com as soon as possible.

Include your order number, a description of the issue, and photographs if available.

Depending on the circumstances and applicable law, we will arrange an appropriate remedy, such as a replacement, repair, or refund.

Refunds

Once your returned item has been received and inspected, we will notify you by email whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

For voluntary returns, refunds are generally processed within 14 days after we receive and approve the returned product.

Your bank or payment provider may require additional time to process the payment.

Refunds under statutory cancellation rights will be processed within the legally required timeframe.

European Union & United Kingdom Customers

Consumers in the European Union and United Kingdom generally have the right to withdraw from eligible online purchases within 14 days of receiving their goods, without giving a reason, subject to applicable legal exceptions.

To exercise this right, email info.culinahome@gmail.com with a clear statement that you wish to cancel your purchase. You do not need to log into an account or obtain prior approval to exercise this legal right.

After notifying us of your withdrawal, you must return the goods within 14 days.

You are responsible for the direct return shipping costs, provided you were informed of this obligation before purchase and unless applicable law requires otherwise.

We will refund eligible payments, including the original standard delivery cost. Additional charges for express or premium delivery may not be refunded.

Refunds will be issued within 14 days of receiving your withdrawal notice. We may withhold the refund until we receive the returned goods or evidence that you have sent them back, whichever occurs first.

You may be responsible for any reduction in the value of goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.